The most profitable cleaning companies stopped answering their own phones.
You are running crews, ordering supplies, handling complaints, quoting new work, and somehow also expected to catch every phone call. The arithmetic does not work, and the calls you drop are the ones your marketing already paid for.
The leaking bucket
Every missed call is a job your competitor books
- Up to 62%
- of calls to home service businesses go unanswered during business hours
- 86%
- of callers who reach voicemail hang up without leaving a message
- $250 to $450
- typical value of a single cleaning job you never hear about
The part that stings is what happens next. They do not leave a voicemail and wait. They scroll back to Google and call the next cleaning company on the list. Your advertising spend delivered that lead to your door, and an unanswered ring handed it to a competitor for free.
What the leak costs
$100,000+
Lost annual revenue for a typical cleaning company missing a third to a half of inbound calls.
What plugging it costs
$12,500
One full-time dedicated CSR at $6 an hour, for a whole year, answering every one of those calls.
You do not need the hire to recover all of it. Recovering an eighth of it pays for the person twice over.
The fix
One dedicated person, working only for you
Not a call centre. Not a shared virtual assistant juggling six clients. We recruit, screen and place a full-time customer service rep who works exclusively for your cleaning company, learns your service area, your pricing and your crews, and becomes the voice your customers recognise.
Answer every call, live
Inbound calls picked up during your business hours, in your timezone, by the same person every day. No voicemail, no answering service reading from a card.
Book, confirm and reschedule
New jobs booked straight into your calendar, confirmations sent, and the endless reschedule requests handled without reaching you.
Chase every estimate
Systematic follow-up on outstanding quotes, on a real cadence rather than whenever you remember. This is where most cleaning companies leave the most money.
Coordinate crews and cancellations
Last minute cancellations, crew reassignments and schedule gaps managed in real time, so a dropped job becomes a filled slot instead of an idle van.
Recurring service retention
Checking in on recurring accounts, catching dissatisfaction before it becomes a cancellation, and rebooking lapsed clients.
Reviews and reputation
Requesting Google reviews after completed jobs and drafting responses, which compounds into more inbound over time.
1/200
Roughly one in two hundred applicants clears our full five-stage screen: English fluency, empathy testing, technical aptitude, live communication drills and culture fit.
Who you actually get
- Two or more years working remotely for companies in the US, UK, Canada or Australia
- Works your business hours and sits in your Slack for the full day
- Exceptional English, clear enough that your customers never think about it
- Already fluent in CRMs, scheduling software and phone systems
- Stable internet, a quiet workspace, and a plan for power outages
Proof it works
A Detroit cleaning company went from $600K to over $2M a year
PJ was doing $50,000 a month and drowning in his own operations. He hired one remote office assistant at $6 an hour, spent months training her properly, and eventually built a team of four. His first hire is still with him nearly two years later, and one of those hires now runs the company as General Manager.
Read the full story- $600K
- Before
- $2M+
- Today
- 233%
- Growth
- $6/hr
- Starting rate
Included with every placement
Global OS, cleaning industry edition
Hiring is half the job. The other half is the first thirty days, which is where most remote hires quietly fail. Global OS is the onboarding playbook that comes with every placement, written for cleaning companies specifically rather than adapted from something generic.
You also get thirty days of direct Slack access to us, for you rather than your rep, to troubleshoot onboarding as it happens.
What is inside
- Phone scripts and objection handling written for cleaning enquiries
- Scheduling and dispatch workflow templates
- Estimate follow-up sequences with timing guidelines
- Google review request templates and response frameworks
- Thirty day training milestones and check-in schedule
What it costs
You pay your rep directly, from $6 an hour, which is roughly $1,040 a month for full-time work. Hirevado charges one flat placement fee, once, and never takes a percentage of their wages. There are no recurring fees to us and no markup on their pay.
3-month guarantee
$1,499
90 days of unlimited replacements
6-month guarantee
$2,499
180 days of unlimited replacements
If a hire does not work out inside your guarantee period, we replace them at no additional cost, as many times as it takes. We did exactly that for PJ more than once.
Stop paying for leads you never answer
Tell us what your front office needs and we will screen against it specifically. Most searches put three vetted candidates in front of you within five business days, and there is no cost to review them.