Our recommendation
Why we recommended Ariana.
Recommended for a home services client who needs one person to own the phones, the schedule and the invoicing. She is doing exactly that today for a US home services business inside Workiz and QUO, so there is no learning curve on the workflow itself.
The extra value is native Spanish with formal interpreter training behind it, which matters for any operation with Spanish-speaking customers. Best suited to a dispatch or customer service seat with real ownership rather than a narrow data entry role.
Ariana’s day against yours
Your hours, in Ariana’s time.
Ariana is based in Venezuela. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Native Spanish speaker from Guayaquil with English at C2, verified by an EF SET certificate and backed by 70 hours of formal interpreter training. She spent over two years interpreting and translating between Spanish and English in medical and legal settings for US hospitals, clinics and professionals, which is work that punishes loose wording. For a home services client that means clear written communication with customers and the ability to take a Spanish call herself instead of handing it to someone else.
Remote readiness
Six years working remotely for US-based companies, starting as a virtual assistant for K9 Solutions in 2020 and continuing into her current dispatch role at Kodiak Home Pros. She has run a company calendar, a client database, an interpreting queue and now a live technician schedule from home. She works in Workiz, QUO, SAP, Microsoft 365 and Google Workspace, and is used to being the person the client contacts directly rather than someone who needs a supervisor nearby.
Cultural fit
Her current role has her supervising the customer service and sales teams and coordinating daily with technicians, so she is comfortable chasing people politely and holding a schedule together when a job moves. Before that she handled suppliers and payments at Unilever and served customers face to face on a US retail floor. She is steady on the phone and used to sitting between a customer who wants an answer now and a technician who is already on another job.
English and writing
Native Spanish speaker from Guayaquil with English at C2, verified by an EF SET certificate and backed by 70 hours of formal interpreter training. She spent over two years interpreting and translating between Spanish and English in medical and legal settings for US hospitals, clinics and professionals, which is work that punishes loose wording. For a home services client that means clear written communication with customers and the ability to take a Spanish call herself instead of handing it to someone else.
Remote readiness
Six years working remotely for US-based companies, starting as a virtual assistant for K9 Solutions in 2020 and continuing into her current dispatch role at Kodiak Home Pros. She has run a company calendar, a client database, an interpreting queue and now a live technician schedule from home. She works in Workiz, QUO, SAP, Microsoft 365 and Google Workspace, and is used to being the person the client contacts directly rather than someone who needs a supervisor nearby.
Cultural fit
Her current role has her supervising the customer service and sales teams and coordinating daily with technicians, so she is comfortable chasing people politely and holding a schedule together when a job moves. Before that she handled suppliers and payments at Unilever and served customers face to face on a US retail floor. She is steady on the phone and used to sitting between a customer who wants an answer now and a technician who is already on another job.
Software they already use
- WorkizField service
- QUOBusiness phone
- SAPBusiness software
- Microsoft 365Microsoft Office
- Google WorkspaceGoogle Workspace
- CalendlyScheduling
Skills
- Dispatch Coordination
- Appointment Scheduling
- Inbound Customer Service
- Technician Coordination
- Invoicing and Payments
- CRM Data Management
- Calendar Management
- Email and Phone Support
- Team Supervision
- Supplier Coordination
- Spanish Interpretation
Résumé