Our recommendation
Why we recommend Daniel.
Recommended for a cleaning or home services client who wants someone who has already done the job. For two years he coordinated cleaning operations remotely for a Boston company: appointment scheduling and calendar management, preparing and chasing service quotes, coordinating cleaners across recurring routes, handling complaints and retention calls, and following up on quality after jobs closed.
Around that sit five years of BPO sales, technical support and team leadership, eight years teaching English professionally, and a current role handling client intake for a US law firm. His English is C2 with a sworn translator certification. Strong fit for cleaning, home services or any US business that wants intake and scheduling handled by someone a customer will never ask to repeat themselves.
Daniel’s day against yours
Your hours, in Daniel’s time.
Daniel is based in Venezuela. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
C2 English, certified as a sworn translator, with eight years employed teaching the language at Guatemala's binational cultural institute. A sworn translator certification is a legal qualification, not a course certificate: it means his translations are accepted as official documents. That is a higher bar than any other candidate on the roster clears, and it matters for a client who wants someone handling customer emails, quotes and complaint responses without review. He also spent five years in BPO customer service and technical support for US-facing accounts, so the written and spoken English is tested commercially as well as academically.
Remote readiness
His cleaning operations role was fully remote to Boston for two years, which is the relevant proof: he held a US company's service calendar, quotes and cleaner schedules from Guatemala without being in the building. Guatemala sits in US Central time with no daylight saving shift, so he is inside US business hours year-round without night shifts, the same structural advantage Kashana has from Jamaica. His BPO years at Transactel, NCO, Telus International and Innovative Contact Solutions were all US-facing contact centre work, so campaign metrics, quality monitoring and call targets are normal conditions for him.
Cultural fit
He takes responsibility and then keeps it. At Innovative Contact Solutions he moved from customer service representative to team lead and supervisor, coaching a team and running quality assurance follow-up. At IGA he stayed eight years and completed the institute's own teacher training programme, which is a long tenure and a sign the employer invested in him. The sworn translator certification took two years of study alongside full-time work. The pattern is someone who finishes things rather than someone who moves every eighteen months.
English and writing
C2 English, certified as a sworn translator, with eight years employed teaching the language at Guatemala's binational cultural institute. A sworn translator certification is a legal qualification, not a course certificate: it means his translations are accepted as official documents. That is a higher bar than any other candidate on the roster clears, and it matters for a client who wants someone handling customer emails, quotes and complaint responses without review. He also spent five years in BPO customer service and technical support for US-facing accounts, so the written and spoken English is tested commercially as well as academically.
Remote readiness
His cleaning operations role was fully remote to Boston for two years, which is the relevant proof: he held a US company's service calendar, quotes and cleaner schedules from Guatemala without being in the building. Guatemala sits in US Central time with no daylight saving shift, so he is inside US business hours year-round without night shifts, the same structural advantage Kashana has from Jamaica. His BPO years at Transactel, NCO, Telus International and Innovative Contact Solutions were all US-facing contact centre work, so campaign metrics, quality monitoring and call targets are normal conditions for him.
Cultural fit
He takes responsibility and then keeps it. At Innovative Contact Solutions he moved from customer service representative to team lead and supervisor, coaching a team and running quality assurance follow-up. At IGA he stayed eight years and completed the institute's own teacher training programme, which is a long tenure and a sign the employer invested in him. The sworn translator certification took two years of study alongside full-time work. The pattern is someone who finishes things rather than someone who moves every eighteen months.
Skills
- Cleaning Service Operations
- Appointment Scheduling
- Calendar Management
- Service Quoting
- Recurring Service Coordination
- Cleaner and Staff Coordination
- Route Coordination
- Customer Service
- Client Relations
- Client Intake
- Lead Follow-Up and Conversion
- Inbound Sales
- Outbound Sales
- Upselling
- Cross-Selling
- Customer Retention
- Complaint Resolution
- Quality Assurance Follow-Up
- Technical Support
- Team Leadership
- Team Coaching
- Supervision
- English Language Instruction
- Sworn Translation
- Spanish to English Translation
- Bilingual Customer Support
Résumé
If you hire Daniel
You pay us one flat fee from $1,500, once, and pay Daniel $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans