Joanna

Native Spanish with English at native level by assessment, and the rest of her CV supports it. She wrote the SOPs that documented how tasks, issues and escalations were handled at Next Door Photos, prepared reports and progress updates for school stakeholders at Amco, and delivered presentations and training sessions to educators. Her own CV is among the cleanest and most precisely written in the roster, which is itself a useful sample.

Next Door Photos was fully remote and her freelance community management practice has run remotely since 2020; the Amco role was hybrid. She ran a US business's daily operations from the Dominican Republic, coordinating photographers across two territories, monitoring production queues and chasing delayed or incomplete assignments — work that only functions if the person is reachable, organised and trusted to act without supervision. She works in Jira, Slack, Google Workspace, Calendly, RingCentral and Dialpad, so the remote tooling is familiar rather than something to learn.

She fixes things rather than reporting them. Her CV describes identifying recurring workflow issues and implementing process improvements, rebuilding Jira boards so outstanding work and production ETAs were visible, and writing SOPs to standardise how problems were handled. Behind that sits an education background — a degree in early childhood education and two years advising more than 50 schools — which shows in how she structures information for other people to use. She also runs a freelance content practice covering Canva, CapCut and paid Meta campaigns, so she is comfortable on the creative side as well as the operational one.