Our recommendation
Why we recommended Nadine.
Recommended for a client who values communication and client relationship care over contact centre throughput. The Preply work is genuine inbound sales even though the title does not say so, since she converts enquiries into confirmed bookings over live chat and runs the calendar across time zones, and she has four years of it. Best fit is a scheduling, inbound support or booking conversion seat, particularly one with email-heavy client contact. Two things to settle first: her CV claims 8+ years of remote experience where her role history supports four, which should be reconciled before a client sees it, and both current roles are part-time, so confirm full-time availability.
Nadine’s day against yours
Your hours, in Nadine’s time.
Nadine is based in South Africa. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
This is her strongest asset. She is a qualified educator with a Bachelor of Education from North-West University, eight years teaching and heading a subject department, and a CV that specifically calls out written correspondence and formal reports. For a client who needs email and live chat handled without supervision, that background does more work than a language certificate would. There is no formal English test on file, though the degree and teaching history are reasonable proxies.
Remote readiness
Four years working remotely with Preply, managing bookings across international time zones and coordinating with international teams across multiple platforms. She has trained herself in HubSpot Sales Hub, Monday.com and data entry within the last eighteen months, which suggests the move into customer service is deliberate rather than incidental. Home workspace and connection speed still need verifying.
Cultural fit
Worth being straight with clients: she is moving out of education into customer service and sales. What transfers is scale and temperament, including scheduling, records and communication for over 200 families, consultations by phone and in person, and eight years of holding a timetable together for parents who want an answer now. What does not transfer is contact centre pace and hands-on CRM work in a live commercial pipeline. Set expectations accordingly and she is a strong hire; sell her as a seasoned support agent and she is not.
English and writing
This is her strongest asset. She is a qualified educator with a Bachelor of Education from North-West University, eight years teaching and heading a subject department, and a CV that specifically calls out written correspondence and formal reports. For a client who needs email and live chat handled without supervision, that background does more work than a language certificate would. There is no formal English test on file, though the degree and teaching history are reasonable proxies.
Remote readiness
Four years working remotely with Preply, managing bookings across international time zones and coordinating with international teams across multiple platforms. She has trained herself in HubSpot Sales Hub, Monday.com and data entry within the last eighteen months, which suggests the move into customer service is deliberate rather than incidental. Home workspace and connection speed still need verifying.
Cultural fit
Worth being straight with clients: she is moving out of education into customer service and sales. What transfers is scale and temperament, including scheduling, records and communication for over 200 families, consultations by phone and in person, and eight years of holding a timetable together for parents who want an answer now. What does not transfer is contact centre pace and hands-on CRM work in a live commercial pipeline. Set expectations accordingly and she is a strong hire; sell her as a seasoned support agent and she is not.
Software they already use
- HubSpot Sales HubSales CRM
- Monday.comTasks and projects
- Microsoft Outlook
- Microsoft ExcelMicrosoft Office
- Microsoft TeamsMicrosoft Office
- Google WorkspaceGoogle Workspace
- ZoomVideo calls
Skills
- Scheduling and Calendar Management
- Booking Conversion
- Inbound Sales
- Client Consultation
- Needs Analysis
- Client Onboarding
- Customer Retention
- Database and Records Management
- Data Entry
- Multi Time Zone Coordination
- Phone Support
- Email Support
- Video Consultation
- Live Chat Support
- Written Correspondence
- Multitasking and Priority Management
Résumé