Ceseald

Thirteen years on US accounts, with written work that carries regulatory weight rather than just customer goodwill: medical forms and documentation, referrals and authorisations, patient information verification, and Electronic Visit Verification records that billing depends on being right. Her own CV is dense and precise, which is a reasonable sample.

Seven consecutive years working remotely, from Newstel in 2019 through Booth and Partners and on to Amada Senior Care. The Amada role is the one to cite to a nervous client: she held a live caregiver schedule for a US senior care provider from the Philippines, absorbing call-outs and last-minute changes across the time difference, in a job where a gap in cover is not an inconvenience but a vulnerable person left without a carer. She did that while handling protected health information under HIPAA from her own home. Anyone asking whether she can be trusted to work unsupervised has already been answered.

Home care scheduling is the job where something always goes wrong — a caregiver calls out an hour before a shift and somebody has to fix it immediately. She did that for two years and her CV is full of the language of absorbing disruption rather than escalating it. She also reviewed EVV records for billing accuracy and sourced and screened caregiver candidates, so she has seen the operation from supply through delivery to invoice rather than just her own queue. Before that came roughly 85 tickets a day at Booth and Partners and five years of technical support at Convergys.