Our recommendation
Why we recommend Claire.
Recommended for a residential cleaning or home services client who needs their schedule held and their jobs checked. At Steampunk House Cleaning she was the first point of contact for clients, coordinated and scheduled cleans from initial request through to completion, assigned cleaners by availability, location and property requirements, ran pre-service health and safety screening for staff, performed final quality inspections on every job, and resolved scheduling conflicts and client concerns in real time.
Behind that sit nearly three years at Booking.com on hotel reservations, cancellations, modifications and guest complaints, plus support roles across e-commerce, banking, telecoms and solar. Strong fit for cleaning, home services, hospitality or any business running a booking diary.
Claire’s day against yours
Your hours, in Claire’s time.
Claire is based in the Philippines. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Five years of US-facing customer support across phone, email and chat. At Steampunk House Cleaning she was the primary point of contact for residential clients, which means every booking confirmation, schedule change and complaint went through her in writing or on the phone. Nearly three years at Booking.com handling cancellations, modifications and guest complaints is the same test at higher volume, often with upset customers and a property owner on the other side.
Remote readiness
Every role on her CV is remote support to US and international businesses. The Steampunk work is the most relevant: she was coordinating cleaners she could not see, matching them to jobs by availability and location, confirming they had passed pre-service screening, and following up on quality after the job closed. That is dispatch work done entirely at distance. She works in Microsoft Dynamics, Shopify and Checkout Champ alongside booking and reservation platforms.
Cultural fit
She closes the loop rather than handing it off. The detail that stands out on her CV is the final quality inspection: she checked each property met the client’s standard before the cleaner departed, which is the step most coordinators skip and the one that protects a cleaning company’s reputation. The same pattern runs through the Booking.com years, where she was resolving complaints rather than logging them. She has also worked across six industries in five years, so she picks up new systems and products quickly.
English and writing
Five years of US-facing customer support across phone, email and chat. At Steampunk House Cleaning she was the primary point of contact for residential clients, which means every booking confirmation, schedule change and complaint went through her in writing or on the phone. Nearly three years at Booking.com handling cancellations, modifications and guest complaints is the same test at higher volume, often with upset customers and a property owner on the other side.
Remote readiness
Every role on her CV is remote support to US and international businesses. The Steampunk work is the most relevant: she was coordinating cleaners she could not see, matching them to jobs by availability and location, confirming they had passed pre-service screening, and following up on quality after the job closed. That is dispatch work done entirely at distance. She works in Microsoft Dynamics, Shopify and Checkout Champ alongside booking and reservation platforms.
Cultural fit
She closes the loop rather than handing it off. The detail that stands out on her CV is the final quality inspection: she checked each property met the client’s standard before the cleaner departed, which is the step most coordinators skip and the one that protects a cleaning company’s reputation. The same pattern runs through the Booking.com years, where she was resolving complaints rather than logging them. She has also worked across six industries in five years, so she picks up new systems and products quickly.
Software they already use
- Microsoft Dynamics
- ShopifyOnline stores
Skills
- Service Coordination
- Service Scheduling
- Dispatch
- Staff Assignment
- Crew Coverage Planning
- Quality Assurance
- Quality Inspection
- Pre-Service Screening
- Client and Vendor Coordination
- Booking Management
- Reservation Management
- Cancellations and Modifications
- Calendar Management
- Customer Support
- Phone Support
- Email Support
- Chat Support
- Complaint Resolution
- Guest Relations
- Technical Support
- E-commerce Support
- Order Processing
- Payment Processing
- Refunds and Replacements
- Sales Assistance
- Upselling
- Account and Dispute Handling
- Data Entry
- Documentation
- Checkout Champ
Résumé
If you hire Claire
You pay us one flat fee from $1,500, once, and pay Claire $6.00 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans