Our recommendation
Why we recommend Donae.
The safest pair of hands on the roster for confidential work. Three years of healthcare claims intake for Humana and Aetna, verifying member coverage, liaising with providers, scheduling appointments and entering patient data under HIPAA, holding a 98% satisfaction rate across up to 50 complex cases a day. She then moved into back-office finance administration, reconciled branch floats and loan disbursements to 100% balancing accuracy, built the filing system her team retrieved documents from, and became the person internal document audits ran through.
That pairing is rare: high-volume regulated call work and meticulous records discipline in one person, where most candidates are strong at one and merely tolerate the other. She works in Salesforce and HubSpot, has added CRM and data science certifications under her own steam, and has an unbroken employment record from 2019 to 2026.
Donae’s day against yours
Your hours, in Donae’s time.
Donae is based in Jamaica. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Native English speaker from Saint Ann, Jamaica, with a well-evidenced written side. She has entered patient data into secure healthcare databases, consolidated contracts into digital records and reported them to management, and built filing and archiving systems where an error is expensive rather than merely untidy. Her own CV is precise and quantified, which is a decent sample in itself.
Remote readiness
She has done the demanding version of remote work. At HGS on the Humana account she ran a virtual queue of 50 to 100 calls a day while handling confidential provider and patient records under HIPAA — a client trusting her not merely to show up, but to hold protected health information outside an office and against corporate data collection agreements. She carried that for over two years. At Conduent on the Aetna account she continued on secure patient databases, scheduling provider appointments and working up to 50 complex cases a day while holding a 98% satisfaction rate.
Cultural fit
An unbroken employment record from April 2019 to February 2026 with no gaps between roles, which is rare in this pool and worth pointing out to clients. She has worked both ends of the spectrum: 50 to 100 calls a day on a healthcare queue, and quiet back-office document control where the job is being right rather than being quick. The 100% balancing accuracy on branch floats and loan disbursements is the tell — she reconciles rather than approximates, which is the temperament a client wants on anything involving money or medical records
English and writing
Native English speaker from Saint Ann, Jamaica, with a well-evidenced written side. She has entered patient data into secure healthcare databases, consolidated contracts into digital records and reported them to management, and built filing and archiving systems where an error is expensive rather than merely untidy. Her own CV is precise and quantified, which is a decent sample in itself.
Remote readiness
She has done the demanding version of remote work. At HGS on the Humana account she ran a virtual queue of 50 to 100 calls a day while handling confidential provider and patient records under HIPAA — a client trusting her not merely to show up, but to hold protected health information outside an office and against corporate data collection agreements. She carried that for over two years. At Conduent on the Aetna account she continued on secure patient databases, scheduling provider appointments and working up to 50 complex cases a day while holding a 98% satisfaction rate.
Cultural fit
An unbroken employment record from April 2019 to February 2026 with no gaps between roles, which is rare in this pool and worth pointing out to clients. She has worked both ends of the spectrum: 50 to 100 calls a day on a healthcare queue, and quiet back-office document control where the job is being right rather than being quick. The 100% balancing accuracy on branch floats and loan disbursements is the tell — she reconciles rather than approximates, which is the temperament a client wants on anything involving money or medical records
Software they already use
- SalesforceCRM
- HubSpotCRM
- Microsoft ExcelMicrosoft Office
Skills
- Claims Intake
- Healthcare Intake
- HIPAA Compliance
- Provider Liaison
- Eligibility Verification
- Appointment Scheduling
- Back-Office Administration
- Data Entry
- Records Management
- Document Control
- Filing Systems
- Digital Archiving
- Excel Reporting
- Data Tracking
- Financial Reconciliation
- Ledger Auditing
- Calendar Management
- Executive Support
- Customer Service
- Billing Enquiries
Résumé
If you hire Donae
You pay us one flat fee from $1,500, once, and pay Donae $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans