Our recommendation
Why we recommended Enmanuel.
Recommended for a retention, inbound sales or bilingual customer support role with targets attached. The value is the combination held in one person: he can troubleshoot a service issue, dispatch a technician, correct a billing discrepancy and then either save the account or close a new one, and he has eight years of it with six at the same employer.
Two things to close before he goes to a client: confirm his location, which his CV omits entirely, and establish whether he has worked remotely with a verified home setup. Until that second point is answered he is a safer fit for an onsite or hybrid client than a fully remote placement.
Enmanuel’s day against yours
Your hours, in Enmanuel’s time.
Enmanuel is based in Colombia. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Native Spanish speaker from Honduras whose English comes from bilingual secondary schooling rather than a short course, backed by eight years serving US customers across phone, email, text and chat. At Bloom he delivered support in both languages for a mixed customer base, which is the specific skill a client with Spanish-speaking customers is paying for. There is no formal English certificate on file, so test him before the profile goes live rather than after a client asks.
Remote readiness
This is the open question on an otherwise strong profile. His CV never states remote work anywhere. Alorica and Allied Global are contact centres, and the Bloom role does not specify. He clearly has the channel experience and the record-keeping habits the job needs, but home workspace, connection speed and any actual remote track record all need establishing before he is presented as a remote hire. Worth asking directly rather than assuming.
Cultural fit
Six years in one seat at Alorica covering technical support, billing, retention and outbound sales suggests someone who stays and takes on more rather than moving every year. He is used to high-profile business clients and to saving accounts at the point of cancellation, which takes a particular temperament — staying useful to a customer who has already decided to leave. He is currently studying Operations and Logistics Engineering alongside work, so there is an appetite to grow past a phone seat.
English and writing
Native Spanish speaker from Honduras whose English comes from bilingual secondary schooling rather than a short course, backed by eight years serving US customers across phone, email, text and chat. At Bloom he delivered support in both languages for a mixed customer base, which is the specific skill a client with Spanish-speaking customers is paying for. There is no formal English certificate on file, so test him before the profile goes live rather than after a client asks.
Remote readiness
This is the open question on an otherwise strong profile. His CV never states remote work anywhere. Alorica and Allied Global are contact centres, and the Bloom role does not specify. He clearly has the channel experience and the record-keeping habits the job needs, but home workspace, connection speed and any actual remote track record all need establishing before he is presented as a remote hire. Worth asking directly rather than assuming.
Cultural fit
Six years in one seat at Alorica covering technical support, billing, retention and outbound sales suggests someone who stays and takes on more rather than moving every year. He is used to high-profile business clients and to saving accounts at the point of cancellation, which takes a particular temperament — staying useful to a customer who has already decided to leave. He is currently studying Operations and Logistics Engineering alongside work, so there is an appetite to grow past a phone seat.
Skills
- Customer Retention
- Contract Renewals
- Inbound Sales
- Outbound Sales
- Technical Support
- Troubleshooting
- Technician Dispatch
- Billing Enquiries
- Billing Adjustments
- Appointment Scheduling
- Payment Processing
- Phone Support
- Email Support
- SMS and Chat Support
- Conflict Resolution
- Problem Solving
- Time Management
- Bilingual Customer Support
Résumé