Our recommendation
Why we recommend Kevon.
Recommend for a phone-first seat where the person answering is also expected to grow the account. Home service businesses fit that shape well: inbound calls from customers with a problem, a booking to secure, and often an upsell sitting in plain view.
His Amazon troubleshooting background is a bonus for any client whose customers call about a product rather than only a service. Two things to settle before placing him: his remote workspace and connection are unverified, and his resume lists no education, so confirm his secondary schooling and any CXC subjects for clients who ask.
Kevon’s day against yours
Your hours, in Kevon’s time.
Kevon is based in Jamaica. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
He is a voice candidate first, and the profile should be read that way. Five years of his experience is high-volume inbound calling, including walking Amazon device owners through step-by-step technical fixes, which is a specific verbal skill: keeping a frustrated person following instructions over the phone without being able to see their screen. His written work has been documentation rather than customer-facing prose, entering and maintaining accurate customer data at Ibex and keeping CRM tickets and follow-ups current at The Office Gurus. That matters for a client who needs clean records behind every call, but it is not the same as years on a chat queue. Put him on a phone line and back him with a CRM, and he is in familiar territory.
Remote readiness
Worth being straightforward here. Both of his roles were with BPO operators in Jamaica, and neither is described as remote, so his home setup, connection and workspace need verifying before placement rather than assumed. What does transfer is the discipline that BPO floors are built on: adherence, call handling time, quality monitoring and hitting daily targets under measurement. He has worked five years inside that structure without a break in employment, which is the habit remote work actually rewards. He also already uses Zoom, Teams, Google Workspace and Microsoft Office, so day-to-day remote collaboration tooling is not new to him.
Cultural fit
The thing to note is stability. Five years, two employers, no gaps, with the second stint running three and a half years to March 2026. For a small business owner who has been burned by churn, that pattern is worth as much as any single skill. The second point is temperament around money. At The Office Gurus he carried a sales target while owning the service standard on the same call, meaning he is comfortable spotting an opening and asking for it without turning a support conversation into a pitch. His own resume leads with empathy, confidentiality and staying composed under pressure, and his history of maintaining performance against two competing metrics at once supports it.
English and writing
He is a voice candidate first, and the profile should be read that way. Five years of his experience is high-volume inbound calling, including walking Amazon device owners through step-by-step technical fixes, which is a specific verbal skill: keeping a frustrated person following instructions over the phone without being able to see their screen. His written work has been documentation rather than customer-facing prose, entering and maintaining accurate customer data at Ibex and keeping CRM tickets and follow-ups current at The Office Gurus. That matters for a client who needs clean records behind every call, but it is not the same as years on a chat queue. Put him on a phone line and back him with a CRM, and he is in familiar territory.
Remote readiness
Worth being straightforward here. Both of his roles were with BPO operators in Jamaica, and neither is described as remote, so his home setup, connection and workspace need verifying before placement rather than assumed. What does transfer is the discipline that BPO floors are built on: adherence, call handling time, quality monitoring and hitting daily targets under measurement. He has worked five years inside that structure without a break in employment, which is the habit remote work actually rewards. He also already uses Zoom, Teams, Google Workspace and Microsoft Office, so day-to-day remote collaboration tooling is not new to him.
Cultural fit
The thing to note is stability. Five years, two employers, no gaps, with the second stint running three and a half years to March 2026. For a small business owner who has been burned by churn, that pattern is worth as much as any single skill. The second point is temperament around money. At The Office Gurus he carried a sales target while owning the service standard on the same call, meaning he is comfortable spotting an opening and asking for it without turning a support conversation into a pitch. His own resume leads with empathy, confidentiality and staying composed under pressure, and his history of maintaining performance against two competing metrics at once supports it.
Software they already use
- Microsoft OfficeMicrosoft Office
- Google WorkspaceGoogle Workspace
Skills
- Inbound Call Handling
- Technical Troubleshooting
- Issue Resolution
- CRM and Ticketing Systems
- Case Management
- Upsell and Sales Support
- Customer Retention
- Data Entry Accuracy
- Follow-Up Coordination
- Time Management
Résumé
If you hire Kevon
You pay us one flat fee from $1,500, once, and pay Kevon $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans