Our recommendation
Why we recommend Shawn.
Recommended for a client who needs a proven contact centre operator for inbound support, outbound sales or appointment setting. Seven years of customer-facing work, four of them on US and Canadian accounts, and the standout is being ranked number one for five-star customer feedback at Support Services Group.
He is a doer rather than a supervisor, with no team management on file, so he is best placed in an individual contributor seat with clear targets rather than a lead role. Confirm what he has been doing since the Lightfire contract ended in May 2026 before putting him in front of a client.
Shawn’s day against yours
Your hours, in Shawn’s time.
Shawn is based in Jamaica. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Native English speaker from Kingston who has spent four years handling US and Canadian accounts across phone, email and live chat, so the register is already tuned to those customers. At Support Services Group he worked all three channels and came out as the number one agent for five-star survey feedback, which is a customer-rated result on his communication rather than a self-assessment. No second language on file.
Remote readiness
His most recent role at Lightfire Partners was fully remote, working as a sales representative, support agent and appointment setter, logging into multiple client CRMs and documenting to a 100% accuracy standard. The four years before that were spent in Kingston contact centres, which is structured, metric-tracked work with real quality standards attached. Home workspace and connection speed still need verifying, since the remote experience is recent rather than long-running.
Cultural fit
He has sat on both sides of the customer conversation. Outbound hard sales at Alorica, inbound support and order placement at Fusion BPO and Support Services Group, and appointment setting at Lightfire. He is comfortable handling credit and debit transactions on a customer's behalf and upselling during a service call without losing the service quality. Team captain of his high school football and wrestling teams and an All-State first team selection, which fits someone who performs where results are tracked and posted.
English and writing
Native English speaker from Kingston who has spent four years handling US and Canadian accounts across phone, email and live chat, so the register is already tuned to those customers. At Support Services Group he worked all three channels and came out as the number one agent for five-star survey feedback, which is a customer-rated result on his communication rather than a self-assessment. No second language on file.
Remote readiness
His most recent role at Lightfire Partners was fully remote, working as a sales representative, support agent and appointment setter, logging into multiple client CRMs and documenting to a 100% accuracy standard. The four years before that were spent in Kingston contact centres, which is structured, metric-tracked work with real quality standards attached. Home workspace and connection speed still need verifying, since the remote experience is recent rather than long-running.
Cultural fit
He has sat on both sides of the customer conversation. Outbound hard sales at Alorica, inbound support and order placement at Fusion BPO and Support Services Group, and appointment setting at Lightfire. He is comfortable handling credit and debit transactions on a customer's behalf and upselling during a service call without losing the service quality. Team captain of his high school football and wrestling teams and an All-State first team selection, which fits someone who performs where results are tracked and posted.
Skills
- Inbound Customer Service
- Outbound Sales
- Appointment Setting
- Live Chat Support
- Email Support
- Order Placement
- Order Processing
- Credit and Debit Transactions
- Upselling
- CRM Data Entry
- Multi-CRM Navigation
- Data Accuracy
- Objection Handling
- Customer Retention
- Retail Sales
Résumé
If you hire Shawn
You pay us one flat fee from $1,500, once, and pay Shawn $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans