Abel

Three years running US service businesses from Nicaragua, reporting to American owners and managing American clients. At GoCleanly he owned client relationships for a remotely based owner. At Snow Shovelers he worked primarily with property-management companies across multiple Colorado counties and partnered with ownership on KPIs, cost structure and contract planning. That is not support English, it is the English of someone presenting numbers and bad news to business owners. He also writes the operating material: SOPs, executive dashboards, action plans, root-cause investigations and weekly operating reviews all appear on his CV.

Every US role on his CV has been remote from Nicaragua, which puts him in US Central time with the same no-daylight-saving advantage Daniel has from Guatemala. He has run field operations he could not physically see: crews, subcontractors, dispatch and routing across 250+ properties in Colorado ski towns under a response model triggered by three inches of snowfall. That only works if the person holding the board is trusted and reachable. His toolkit is exactly the US home-services stack: Jobber for field operations, GoHighLevel, HubSpot and Pipedrive for CRM, Notion, Slack, Asana, Monday and ClickUp for coordination.

He reduces owner dependence, which is his own stated aim and the thing most of your clients actually need. At GoCleanly he concluded that accountable subcontractor-led teams outperformed the previous staffing approach and reorganised service delivery around reliable team leads. At Texas Clearing he built the process chain from lead intake and quoting through to field execution and follow-up before the business had one. He thinks in unit economics: average ticket, capacity versus demand, crew utilisation, labour cost, margin, retention. Two master’s degrees, one in operations management with a project management specialisation, sit behind that.