Rodrigo

Native Spanish with English at an advanced level, evidenced by a TOEIC score of 930 out of 1000, which is one of only a handful of tested English results on this roster. The written work behind it is operational rather than conversational: he wrote standardised campaign briefs, built an ownership matrix, documented pre-launch QA procedures and produced weekly and monthly performance reporting for leadership. At Fitizens he drafted presentations and marketing materials and maintained internal documentation. He has also worked US-facing accounts continuously since 2016, starting on DIRECTV technical support at Teleperformance.

El Salvador sits in US Central time with no daylight saving shift, so he is inside US business hours year-round without night shifts. Every role since 2023 has been remote to US companies. More usefully for an operations seat, he has repeatedly managed people and processes he could not see: trainer schedules and client assignments at Svetness, a trading floor’s KPIs and payroll at Outsourcing Express, and client operations spanning El Salvador and Manila at Exclusive Calls. He works in Monday.com, Zoho and Sage, and builds his own automation with Claude and GPT.

He builds the system rather than carrying the load himself. At MELT Method he was hired for lead generation and ended up designing the marketing function’s entire operating system: standardised briefs, a rolling campaign calendar, an ownership matrix, weekly KPI reviews and pre-launch quality checks. He did the same thing at Exclusive Calls, building KPI systems to track agent performance across two countries. He also moves upward fast when given room, progressing through four roles in thirteen months at Outsourcing Express and from frontline agent to Account Supervisor at Teleperformance. An MBA in finance and economics and a logistics background sit underneath the operational instinct.