Our recommendation
Why we recommend Alberto.
Strong recommend for any home cleaning company hiring a customer service and sales seat. The headline is simple: he has already spent four years inside a cleaning business, and your customers hear high level English. As Account Manager and Trainer at Eco Cleaning he ran daily operations, assigned tasks to crews, tracked progress against deadlines, managed the scheduling calendar and handled inbound support across phone, email and chat, so there is near zero ramp on the work itself.
Thirteen years on US accounts means near zero ramp on the customer. Add a consultative sales instinct that converts the quote call and saves the cancellation, plus a track record of training other people to do the job, and this is a hire who can start on the phones and grow into running the desk.
Alberto’s day against yours
Your hours, in Alberto’s time.
Alberto is based in the Philippines. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
High level English, at the top of the band for a Philippines based remote worker. Thirteen years of it on US consumer accounts, Comcast through Alorica and then insurance and telco through Asurion, so he is used to American customers, American idiom and American expectations of service tone. More telling than the years is that he was repeatedly put in the trainer seat, running three week onboarding intensives on product, process and culture for new sales hires. Companies do not hand the training room to someone whose communication is merely adequate. On the written side he ran inbound support across email and chat at Eco Cleaning and kept databases and job records accurate, so he is as comfortable writing to a customer as speaking to one.
Remote readiness
He already runs the stack a remote seat depends on: GoHighLevel, FollowUp Boss, Calendly, Trello, Slack, RingCentral, Phone.com and Google Workspace. At Eco Cleaning he owned the scheduling calendar, the shared inbox and the customer records for a business whose crews were out in the field all day, which is coordination at a distance rather than across a desk. He assigned tasks, tracked progress and held people to deadlines without being in the room with them. His own sheet lists working under minimal supervision, and four years running that operation backs it up.
Cultural fit
Hospitality trained and built for the teaching seat. His degree is in Hotel and Restaurant Management, so a service first instinct predates the contact centre years and thirteen years on US accounts has kept it sharp. The telling pattern is how often he gets handed the training room, at Asurion, at Alorica, then hiring and onboarding at Eco Cleaning. People who end up there repeatedly tend to document rather than hoard, explain rather than deflect, and stay patient when the same question comes round for the fifth time. He has also spent years on billing disputes and collections, the least pleasant conversation in any service business, so friction does not rattle him.
English and writing
High level English, at the top of the band for a Philippines based remote worker. Thirteen years of it on US consumer accounts, Comcast through Alorica and then insurance and telco through Asurion, so he is used to American customers, American idiom and American expectations of service tone. More telling than the years is that he was repeatedly put in the trainer seat, running three week onboarding intensives on product, process and culture for new sales hires. Companies do not hand the training room to someone whose communication is merely adequate. On the written side he ran inbound support across email and chat at Eco Cleaning and kept databases and job records accurate, so he is as comfortable writing to a customer as speaking to one.
Remote readiness
He already runs the stack a remote seat depends on: GoHighLevel, FollowUp Boss, Calendly, Trello, Slack, RingCentral, Phone.com and Google Workspace. At Eco Cleaning he owned the scheduling calendar, the shared inbox and the customer records for a business whose crews were out in the field all day, which is coordination at a distance rather than across a desk. He assigned tasks, tracked progress and held people to deadlines without being in the room with them. His own sheet lists working under minimal supervision, and four years running that operation backs it up.
Cultural fit
Hospitality trained and built for the teaching seat. His degree is in Hotel and Restaurant Management, so a service first instinct predates the contact centre years and thirteen years on US accounts has kept it sharp. The telling pattern is how often he gets handed the training room, at Asurion, at Alorica, then hiring and onboarding at Eco Cleaning. People who end up there repeatedly tend to document rather than hoard, explain rather than deflect, and stay patient when the same question comes round for the fifth time. He has also spent years on billing disputes and collections, the least pleasant conversation in any service business, so friction does not rattle him.
Skills
- Appointment Scheduling
- Complaint Resolution
- Consultative Selling
- Upselling and Retention
- CRM Data Management
- Billing and Collections
- Inbound and Outbound Calls
- Email and Calendar Management
- New Hire Training
- Team Leadership
- Recruiting and Onboarding
- Technical Support
Résumé
If you hire Alberto
You pay us one flat fee from $1,500, once, and pay Alberto $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans