Our recommendation
Why we recommend Ricardo.
Recommended for a client who needs a dependable sales, service or retention seat filled by someone who already knows how a campaign floor runs. Ten years across BPO sales, customer support, collections and coaching, including three years at Concentrix, engagements at Inspiro and IBEX, six months training and coaching agents at E4CC, and a collections supervisor role driving goal attainment at a lending business.
Bilingual in Spanish and English, working US Central hours with no daylight saving shift. Strong fit for an outbound or retention campaign, a bilingual support desk, a collections or payment-recovery function, or any client who wants a steady operator rather than someone who needs the basics explained.
Ricardo’s day against yours
Your hours, in Ricardo’s time.
Ricardo is based in Mexico. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
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The assessment
English and writing
Native Spanish with fluent English, built over ten years on US-facing campaigns at Concentrix, Inspiro and IBEX. The strongest evidence is that he was chosen to train other people: at E4CC he spent six months as a coach, developing agents through training, guidance and performance feedback, which is a role a BPO only gives to someone whose own communication sets the standard. Being genuinely bilingual is also an asset most of the roster cannot offer. For a US client with Spanish-speaking customers he covers both sides of the phone without a second hire.
Remote readiness
Managua sits in US Central time with no daylight saving shift, so he is inside US business hours all year and overlaps every US time zone during the working day. No night shifts, no handover gaps. Ten years inside BPO operations means campaign metrics, quality monitoring, goal attainment and service-level standards are simply how he has always worked rather than something a client needs to introduce. He has run sales, service, retention and collections campaigns, so he adapts to whatever the brief is.
Cultural fit
Two things stand out. First, two different employers moved him off the phone and into responsibility: E4CC made him a coach developing other agents, and Landterra made him a collections supervisor guiding a team toward goal attainment. Second, IBEX hired him, and then hired him again. Companies do not bring back people who underperformed, and a rehire is the most honest reference a candidate can carry. Behind that sits a decade of commitment to one industry and three unbroken years at Concentrix. He has also done collections, which is the hardest conversation in the business, and currency exchange before that, where accuracy with money was the whole job.
English and writing
Native Spanish with fluent English, built over ten years on US-facing campaigns at Concentrix, Inspiro and IBEX. The strongest evidence is that he was chosen to train other people: at E4CC he spent six months as a coach, developing agents through training, guidance and performance feedback, which is a role a BPO only gives to someone whose own communication sets the standard. Being genuinely bilingual is also an asset most of the roster cannot offer. For a US client with Spanish-speaking customers he covers both sides of the phone without a second hire.
Remote readiness
Managua sits in US Central time with no daylight saving shift, so he is inside US business hours all year and overlaps every US time zone during the working day. No night shifts, no handover gaps. Ten years inside BPO operations means campaign metrics, quality monitoring, goal attainment and service-level standards are simply how he has always worked rather than something a client needs to introduce. He has run sales, service, retention and collections campaigns, so he adapts to whatever the brief is.
Cultural fit
Two things stand out. First, two different employers moved him off the phone and into responsibility: E4CC made him a coach developing other agents, and Landterra made him a collections supervisor guiding a team toward goal attainment. Second, IBEX hired him, and then hired him again. Companies do not bring back people who underperformed, and a rehire is the most honest reference a candidate can carry. Behind that sits a decade of commitment to one industry and three unbroken years at Concentrix. He has also done collections, which is the hardest conversation in the business, and currency exchange before that, where accuracy with money was the whole job.
Skills
- Consultative Sales
- Inside Sales
- Outbound Sales
- Customer Retention
- Upselling
- Cross-Selling
- Customer Service
- Customer Support
- Issue Resolution
- Problem Solving
- Multitasking
- Collections
- Payment Recovery
- Goal Tracking
- Performance Management
- Coaching
- Training
- Agent Development
- Performance Feedback
- Team Support
- Team Supervision
- Service Quality
- Campaign Metrics
- Bilingual Support
- Spanish to English Support
- Currency Exchange
- Transaction Handling
- Cash Accuracy
Résumé
If you hire Ricardo
You pay us one flat fee from $1,500, once, and pay Ricardo $7–8 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans