Our recommendation
Why we recommend Chris Ann.
Recommended for a customer service, admin roles. She works in Shopify alongside Gorgias, Zendesk, Freshdesk and Propak, which is close to the standard DTC support stack, so a client gets someone who already knows where an order sits and how a refund posts rather than someone learning the platform.
Six years across retail and e-commerce with documented daily volume on both chat and phone, and a clean sense of when to escalate. She is an individual contributor with no supervisory experience on file, so place her in a seat with clear targets.
Chris Ann’s day against yours
Your hours, in Chris Ann’s time.
Chris Ann is based in Jamaica. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
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The assessment
English and writing
Native English speaker from Jamaica whose work is overwhelmingly written. At Influx she runs chat and email for Shopify brands at 70 to 100 tickets a day, a volume that only holds up if the writing is quick and clean, and she is measured on quality standards as well as throughput. Her own CV is well organised and specific, which is a reasonable sample in itself. There is no formal English certificate on file, though native Jamaican English plus six years of written support for US brands covers most of what a client is checking for.
Remote readiness
Her current role at Influx is fully remote, and her CV explicitly states experience in fully remote customer support roles. Influx staffs distributed support teams for e-commerce clients, so the working pattern is already the one a client is buying: logging into someone else's helpdesk, carrying a daily ticket target and hitting quality scores without a supervisor in the room. That is a track record rather than an inference.
Cultural fit
Two employers, both high volume and both measured. At Alorica on the Amazon Retail account she carried 45+ calls a day; at Influx she carries 70 to 100 tickets. She escalates to Tier 2 rather than guessing, which is the habit a client wants when a technical issue goes past her. The post-purchase work she has done — refunds, returns, replacements, cancellations, return shipping labels, order tracking — is the unglamorous core of e-commerce support, and she has handled it at scale on both voice and text rather than one channel.
English and writing
Native English speaker from Jamaica whose work is overwhelmingly written. At Influx she runs chat and email for Shopify brands at 70 to 100 tickets a day, a volume that only holds up if the writing is quick and clean, and she is measured on quality standards as well as throughput. Her own CV is well organised and specific, which is a reasonable sample in itself. There is no formal English certificate on file, though native Jamaican English plus six years of written support for US brands covers most of what a client is checking for.
Remote readiness
Her current role at Influx is fully remote, and her CV explicitly states experience in fully remote customer support roles. Influx staffs distributed support teams for e-commerce clients, so the working pattern is already the one a client is buying: logging into someone else's helpdesk, carrying a daily ticket target and hitting quality scores without a supervisor in the room. That is a track record rather than an inference.
Cultural fit
Two employers, both high volume and both measured. At Alorica on the Amazon Retail account she carried 45+ calls a day; at Influx she carries 70 to 100 tickets. She escalates to Tier 2 rather than guessing, which is the habit a client wants when a technical issue goes past her. The post-purchase work she has done — refunds, returns, replacements, cancellations, return shipping labels, order tracking — is the unglamorous core of e-commerce support, and she has handled it at scale on both voice and text rather than one channel.
Software they already use
- ShopifyOnline stores
- GorgiasHelp desk
- ZendeskHelp desk
- FreshdeskHelp desk
- SlackTeam chat
- Google WorkspaceGoogle Workspace
- Word and ExcelDocuments and sheets
Skills
- Chat
- Email and phone support
- Order management and the full refund/return/exchange cycle
- Technical troubleshooting and Tier 2 escalation
- Propak
Résumé
If you hire Chris Ann
You pay us one flat fee from $1,500, once, and pay Chris Ann $6–7 an hour directly. Replacements are free for up to a year, depending on the plan.
See the plans