Our recommendation
Why we recommended Stefano.
Strong recommend for any client who sells or retains over the phone. The headline is simple: your customers hear a British accent and you pay Philippine rates.
He brings eleven years of contact centre experience across retention, sales, technical support and complaints, plus three recent years of independent remote work. Best suited to a role where the phone is the job rather than a back office seat, because his voice and his objection handling are the assets you are paying for.
Stefano’s day against yours
Your hours, in Stefano’s time.
Stefano is based in the Philippines. Pick your time zone to see your working day, 8 AM to 6 PM, on their clock.
Lit squares are working hours. Grey squares are night on that clock.
The assessment
English and writing
Born and raised in the United Kingdom before relocating to the Philippines at 18, so English is his first language and he carries a natural British accent rather than a trained neutral one. He spent five years on Virgin Media and Virgin Mobile UK accounts at Accenture, where he was recognised repeatedly for Voice of the Customer satisfaction scores and later served as a part-time Subject Matter Expert. For a client selling over the phone, this is the rare combination of a native accent at Philippine cost.
Remote readiness
Eleven years of BPO and remote work, with the last three spent fully remote across three separate clients. At BNB Made Easy he ran guest communications across Airbnb, Vrbo and Booking.com for a short-term rental portfolio, coordinating between owners, guests and cleaning crews without direct supervision. He has also worked remote cold calling and CRM data cleanup roles. He is past the adjustment period that trips up first-time remote hires.
Cultural fit
His background is built on high-friction conversations. He was promoted into Retentions at Quantrics after six months, meaning he spent years talking customers out of cancelling, and he raised donations by cold call for a charity where he was consistently top performer for pledges secured. He is comfortable being told no and staying pleasant, which is exactly the temperament an inbound sales and retention seat needs.
English and writing
Born and raised in the United Kingdom before relocating to the Philippines at 18, so English is his first language and he carries a natural British accent rather than a trained neutral one. He spent five years on Virgin Media and Virgin Mobile UK accounts at Accenture, where he was recognised repeatedly for Voice of the Customer satisfaction scores and later served as a part-time Subject Matter Expert. For a client selling over the phone, this is the rare combination of a native accent at Philippine cost.
Remote readiness
Eleven years of BPO and remote work, with the last three spent fully remote across three separate clients. At BNB Made Easy he ran guest communications across Airbnb, Vrbo and Booking.com for a short-term rental portfolio, coordinating between owners, guests and cleaning crews without direct supervision. He has also worked remote cold calling and CRM data cleanup roles. He is past the adjustment period that trips up first-time remote hires.
Cultural fit
His background is built on high-friction conversations. He was promoted into Retentions at Quantrics after six months, meaning he spent years talking customers out of cancelling, and he raised donations by cold call for a charity where he was consistently top performer for pledges secured. He is comfortable being told no and staying pleasant, which is exactly the temperament an inbound sales and retention seat needs.
Skills
- Customer Retention
- Inbound Sales
- Outbound Cold Calling
- Complaint Resolution
- Account Renewals
- Technical Support
- Subject Matter Expert
- Guest Communications
- Scheduling and Coordination
- CRM Data Management
- Skip Tracing
- Content Moderation
Résumé