John

Four years taking high-volume inbound calls for QuickBooks users, troubleshooting accounting software and then upselling on the same call, plus a year handling British Telecom billing and payment disputes. Both are jobs where a customer who cannot follow you hangs up. At Zomec he ran cold outreach by phone, email and social, which is written and spoken persuasion to strangers. In his current role he prepares performance reports for management and has written SOPs. He also lists Claude and ChatGPT among his tools, which some clients read as a positive.

Every role since 2019 has been remote support or sales for US and UK businesses, so seven years of working someone else's business hours from Manila. His current position goes further than most remote seats: he is coordinating field crews he cannot see, assigning jobs, chasing estimates and absorbing escalations for a US contractor, which only works if the person holding the board is reliable and proactive. His stack is unusually specific — HouseCall Pro, Thumbtack, Yelp Business, Connecteam and Protiv are field-service and trades platforms, not generic VA software — alongside Salesforce, HubSpot, Zoho, Trello, Google Workspace and Microsoft 365.

He has moved toward responsibility rather than sideways. Starting on a support queue, he went from troubleshooting software to building a sales pipeline on the same job, then to full sales development, and now to assistant operations manager writing the SOPs and training the staff. That progression is the useful signal: he keeps taking on the next thing without being handed a title first. A maritime transportation degree with a 3.8 GPA sits behind it, which is a disciplined, procedural training even though he did not go to sea. He is the kind of hire who grows into a coordinator seat rather than plateauing in it.