mary

Nineteen years serving customers in the UK, Ireland, the US, Canada, Australia and New Zealand, which is a wider range of English-speaking markets than anyone else on the roster has worked. At Boiler Medic her written output was tenant, landlord and letting-agent correspondence alongside invoicing, quotes and payment chasing, where the wording has to be both clear and commercially careful. Filipino is her native language and English is fluent in writing and speech.

She has worked remotely since 2010, when she began freelancing on Upwork, and every role since has been remote for an overseas client. The Boiler Medic role is the one to put in front of a nervous client: coordinating a UK engineer schedule from the Philippines means holding a roughly eight-hour offset while the jobs are live and customers are waiting. She has also prospected the Australian market for Clientele Solutions, which is the opposite offset. Time zones are a solved problem for her rather than a risk to manage.

Nineteen years with no sign of narrowing. She has done cold calling, telesales, lead validation, database gathering, appointment setting, CRM management, property management support and, most recently, service dispatch and accounts receivable. Campaign subjects run from photocopiers and janitorial services to solar energy, insurance, business grants and loans. That is a person who learns a new product and gets on with it rather than needing the perfect brief. She also led a team at Telus early in her career, so supervision is not unfamiliar ground.